Terms of Service

Last updated: January 9, 2026

1. Agreement to Terms

By accessing or using PlannerDay ("the Platform", "we", "our", or "us"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Description of Service

PlannerDay is an event planning and management platform that provides tools for:

  • Event creation and management
  • Client relationship management
  • Contract creation and e-signatures
  • Invoice generation and payment processing
  • Timeline and task management
  • Team collaboration
  • Booking request management

3. User Accounts

Account Registration

To use PlannerDay, you must create an account. You agree to:

  • Provide accurate and complete information
  • Maintain the security of your password
  • Accept responsibility for all activities under your account
  • Notify us immediately of any unauthorised use

Account Types

  • Supplier accounts: For event professionals and businesses offering services
  • Client accounts: For individuals booking events and services
  • Team members: Users invited to collaborate on a company account

4. Subscription Plans

Free Trial

All plans include a 14-day free trial. The free trial is intended for evaluation before committing to a subscription.

Paid Plans

Paid subscriptions (Individual, Team, and Enterprise) are billed monthly or annually. By subscribing, you agree to:

  • Pay the applicable fees
  • Automatic renewal unless cancelled before the renewal date
  • No refunds for partial billing periods

Cancellation

You may cancel your subscription at any time. Access continues until the end of the current billing period.

5. Payment Processing

PlannerDay uses Stripe for payment processing. By using our payment features, you also agree to Stripe's Terms of Service.

Platform Fees

For suppliers using our payment processing features, a platform fee is charged on each transaction. Current fee rates are displayed in your account settings.

Payouts

Funds from client payments are transferred to your connected Stripe account according to Stripe's standard payout schedule. PlannerDay is not responsible for delays caused by Stripe or your bank.

6. User Content

Your Content

You retain ownership of content you upload (documents, images, event data). By uploading content, you grant us a licence to store, display, and process it to provide our services.

Prohibited Content

You may not upload content that is:

  • Illegal or promotes illegal activities
  • Infringing on intellectual property rights
  • Harmful, threatening, or harassing
  • Malicious code or malware
  • Spam or misleading information

7. Electronic Signatures

Our e-signature feature allows you to create and sign contracts electronically. By using this feature:

  • You agree that electronic signatures are legally binding
  • You confirm you have authority to sign on behalf of any represented party
  • You understand that signed contracts create legal obligations

8. Acceptable Use

You agree not to:

  • Use the platform for any unlawful purpose
  • Attempt to gain unauthorised access to our systems
  • Interfere with other users' use of the platform
  • Reverse engineer or copy our software
  • Use automated systems to scrape or extract data
  • Impersonate another person or entity

9. Intellectual Property

The PlannerDay platform, including its design, features, and content, is protected by intellectual property laws. You may not copy, modify, or distribute our platform without permission.

10. Disclaimer of Warranties

PlannerDay is provided "as is" without warranties of any kind. We do not guarantee:

  • Uninterrupted or error-free service
  • That defects will be corrected
  • The accuracy of any information
  • Compatibility with all devices or browsers

11. Limitation of Liability

To the maximum extent permitted by law, PlannerDay shall not be liable for:

  • Indirect, incidental, or consequential damages
  • Loss of profits, data, or business opportunities
  • Damages exceeding the fees paid in the 12 months prior to the claim

12. Indemnification

You agree to indemnify and hold harmless PlannerDay from any claims, damages, or expenses arising from your use of the platform or violation of these terms.

13. Termination

We may suspend or terminate your account if you violate these terms. Upon termination:

  • Your access to the platform will be revoked
  • We may delete your data after a reasonable period
  • Any outstanding fees remain payable

14. Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Changes to Terms

We may update these terms from time to time. Significant changes will be notified via email or platform notification. Continued use after changes constitutes acceptance.

16. Contact Us

If you have questions about these Terms of Service, please contact us: